Overview
At INR PORTAL, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read it carefully.
Important: We provide digital verification services only. We do not collect or process payments. All payments are made directly to merchants via third-party UPI gateways. We only verify whether payments have been received.
1 Information We Collect
We collect personal information that you voluntarily provide when you register, contact us, or use our services.
Personal Information You Provide
- Name and contact details (email address, phone number)
- Business information (company name, address)
- Account credentials (username, password)
- Service preferences and settings
What We Do NOT Collect
- Payment information — no credit card numbers, bank details, or payment credentials
- Transaction data — we do not process or store payment transactions
- Sensitive financial information — all payments are handled by third-party gateways
Automatically Collected Information
- IP address and browser type
- Device characteristics and operating system
- Referring URLs and pages viewed
- Dates and times of access
2 How We Use Your Information
We use the information we collect to:
- Provide and maintain our digital verification services
- Manage your account and deliver customer support
- Verify payment status on behalf of merchants
- Improve our website, features, and service quality
- Send security alerts, updates, and support messages
- Prevent fraud and enhance platform security
- Comply with applicable legal obligations
3 Payment Processing Disclaimer
We do not collect or process payments. All payments are made directly to merchants through third-party payment gateways. We only verify whether payments have been received. Payment processing is handled exclusively by:
Paytm · PhonePe · Google Pay · HDFC Vyapar · Other UPI gateways
Please review the privacy policies of these services for information on how they handle your payment data.
4 Sharing Your Information
We may share your information only in the following limited situations:
- With Service Providers — trusted third-party vendors who perform services on our behalf, bound by confidentiality agreements
- Business Transfers — in connection with a merger, acquisition, or sale of assets, with appropriate notice
- Legal Requirements — where required to comply with applicable law, court order, or governmental authority
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
5 Data Security
We implement appropriate technical and organisational security measures including 256-bit SSL encryption, access controls, and regular security audits to protect your personal information.
However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and report any security concerns immediately.
6 Data Retention
We retain your personal information only for as long as necessary for the purposes outlined in this policy, or as required by law. When your data is no longer needed, it is securely deleted or anonymised. Account data is typically retained for the duration of your subscription plus a 90-day grace period.
7 Your Privacy Rights
Depending on your location, you have the following rights regarding your personal data:
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8 Cookies & Tracking
We use cookies and similar tracking technologies to track activity on our website and hold certain session data. Types of cookies we use:
- Essential cookies — required for the service to function (cannot be disabled)
- Analytics cookies — help us understand how users interact with the platform
- Preference cookies — remember your settings such as dark/light theme
You can instruct your browser to refuse all cookies or to alert you when cookies are being sent. Note that disabling cookies may affect certain features of our service.
9 Third-Party Websites
Our website may contain links to third-party websites not operated by us. We have no control over and assume no responsibility for their content, privacy policies, or practices. We strongly advise reviewing the privacy policy of every site you visit.
10 Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If you become aware that a child has provided us with personal information, please contact us immediately so we can take appropriate action.
11 Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of any material changes via email or an in-platform notice, and update the "Last updated" date at the top of this page. Continued use of our service after changes constitutes your acceptance of the revised policy.
12 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out:
- By email: [email protected]
- General enquiries: [email protected]
- By phone: +91 8439367673